FAQ

Frequently Asked Questions (FAQ)

If the Frequently Asked Questions (FAQ) below do not help or answer a question that you have, please send an email to zerobacteriaa@gmail.com with your specific question and we will send you an email back within 24 hours.

FAQ

WHAT ARE THE DIMENSIONS FOR EACH SIZE ? 

Frameless: A4: 21x30cm, A3: 30x40cm, 40x50: 40x50cm, 50x70: 50x70cm

Framed: A4: 21x30cm, A3: 30x40cm, 40x50: 40x50cm, 50x70: 50x70cm  

DO YOU SHIP INTERNATIONALLY ? 

Currently we are not shipping internationally due to COVID. We have been experiencing issues and delays with our artworks at customs due to border closures.   

HOW LONG WILL SHIPPING TAKE ?

Our average shipping time for Australia is 3 to 8 business days. Depending on your location you may receive your order within 3 business days. 

 

HOW LONG DO YOU TAKE TO SHIP OUT ORDERS ?

We ship out orders within 1 business day after the date of purchase.

WHERE CAN I FIND MY TRACKING NUMBER ? 

 

 

Returns and Exchanges 

 

Refunds & Returns: We do not offer refunds or returns as we provide accurate information and images of our artworks prior to your decision and consent of making a purchase. 

Exchanges: We only replace artworks if they are damaged or incorrect. If you need to exchange it for the same item, send us an email at zerobacteriaa@gmail.com and send your item to: